Privacy Policy

Draft for factual verification — do not publish until the marked details are completed.

Who we are

Electrical Xpress Limited operates Electrical Xpress. Company number: 06856280. Registered office: 1589–1591 London Road, Norbury, London, England, SW16 4AA. VAT registration number: 948 630 004. Contact us about personal data at info@electricalxpress.co.uk or call 020 8679 5522.

Information we collect and use

We use the information needed to manage purchases, accounts and customer enquiries. This may include your name, contact details, delivery and billing addresses, order records, payment status and correspondence. [CONFIRM: account fields, technical/device data, reviews, chat records, fraud-screening data and information received from other sources. Identify sources where relevant.]

Purposes and lawful bases

Order fulfilment and requested account services: performance of a contract. Statutory accounting records: legal obligation. [CONFIRM specific legal duties and retention.] Security, fraud prevention and enquiries may rely on legitimate interests where appropriate; document the specific interest and balancing assessment. Optional marketing under our opt-in policy relies on consent. Verify each purpose against actual processing before publication.

Marketing choices

Marketing choices are optional and separate from placing an order. Where you choose to receive email offers, you can unsubscribe using the link in a marketing email or contact us. Separate consent is required under our chosen policy for any text-message marketing. Withdrawing consent does not affect processing that was lawful before withdrawal. [CONFIRM enabled channels, providers and consent-recording process.]

Service providers and international transfers

[CONFIRM actual hosting, payment, delivery, email, analytics, support and fraud-prevention providers or sufficiently specific recipient categories; identify what information each receives. Explain any overseas processing, countries, transfer safeguards and how to obtain details. UK-only sales do not establish UK-only data storage.]

How long we retain information

[CONFIRM actual retention periods or meaningful criteria for order/tax records, accounts, enquiries, marketing consent, suppression lists, technical logs and backups. Explain how deletion or anonymisation is managed. Do not use a blanket period for all information.]

Information needed for an order

We need the relevant contact, address and payment information to process and deliver your order. Without required details we may be unable to fulfil the purchase. Marketing permission is not required to buy from us. [VERIFY which fields are essential in the configured checkout.]

Your data protection rights

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal data and object to certain processing. These rights are subject to applicable conditions and exemptions. Contact info@electricalxpress.co.uk to make a request. We may need proportionate information to verify your identity.

You can object to direct marketing at any time. Where processing relies on consent, you can withdraw it. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

Cookies, tracking and embedded content

[COMPLETE from a real cookie and service inventory. Explain necessary technologies, optional tracking, purposes and duration, and link to a working preference control. Confirm optional marketing trackers are handled according to applicable PECR and UK GDPR requirements. Check video, maps, chat and other embeds as well as analytics.]

Automated decisions and security

[CONFIRM whether any solely automated decisions with legal or similarly significant effects occur, including through payment or fraud providers; describe the applicable logic, consequences and safeguards. Describe actual proportionate security measures without making absolute security promises.]

Changes and contact

Contact Electrical Xpress Limited at the address above or email info@electricalxpress.co.uk with privacy questions. Last updated: [DATE OF APPROVED PUBLICATION].